SERVICES




Representation and access

Successful lobbying involves the sensitivity to deal with issues at the appropriate level, at the right time, and with the correct resources. At Client Solutions, we know the system, we have the contacts, and we are respected in the bureaucracy and by politicians for our thorough and professional approach to government relations.

Research-based public affairs

Our advice to clients is backed by sound statistical research, policy analysis and evaluation of outcomes. Client Solutions is experienced in conducting statistical surveys, needs analysis research, investigative research, and policy-mapping exercises.

Strategic advice and policy formulation

Our analysis of information and access to those who formulate and implement government policy enables us to provide detailed strategic advice regarding government relations programs. Our research background means we can assist clients in the formulation of policy aimed at influencing political and administrative outcomes.

Issues analysis and crisis management

The effective management of information is the difference between a well handled crisis and one where the negative effects are long lasting. Client Solutions is geared to provide this effective analysis and management services in a sensitive and comprehensive manner. We are available to draw up detailed contingency plans to address negative publicity, policy outcomes, or stakeholder reactions.

Campaign design and management

We have won awards for our design and management of comprehensive government relations and advocacy campaigns.
 


 

Very few organisations could claim that they have never had members asking:
  • What do I get for my subscription?
  • How does it help me?
  • Those at H.Q. are out of touch with the members.
  • We go in too hard on issues.
  • We don't go in hard enough!
In my own 36 years of industry/professional association work, I have heard them all - and in each organisation I worked in! This has caused me to think about what are the key measures of an organisation's health - and how often are they checked, analysed and calibrated?
What are the symptoms of an ailing association? Some danger signs clearly are:
  • falling membership;
  • ageing membership;
  • loss of influence;
  • lack of competition for elected positions;
  • rapid changeover of senior staff
  • loss of corporate memory
  • a sense of treading water rather than moving forward;
  • no direction, no vision; and
  • the emergence of competitors.
This is the tip of the iceberg. Like a disease, there is not much benefit from simply treating the symptoms if at the same time you don't determine the root cause and implement major change. It is always easier to fill in the potholes rather than resurface the road, but the road will get progressively weaker through this process. (Now that's a three metaphor paragraph!)
In answer to this, Client Solutions has developed a range of services which will allow groups to know more about themselves and to improve the way they operate. It's called Association Analytics and will cover a range of analyses, diagnostics and recalibration in areas such as:
  • Internal Analysis/Review
  • Membership Analysis/Review
  • Outputs Analysis/Review
  • Environmental Analysis/Review

 

       
 
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