CS Services

SERVICES

Our Expertise

We specialise in government relations consulting and advocacy services to influence the outcome of government policy and administration. This includes:

Representation and access
Research based public affairs
Strategic advice and policy formulation
Issues analysis and crisis management
Campaign design and management

Public Relations

We can provide a range of public relations services for any communication campaign. These services include:

Corporate communications counsel
Crisis management training and practice
Event management and promotion
Media relations and training
Production of communication materials

Services to Government

We offer consulting services to government to assist in influencing community attitudes toward government initiatives. These services include:

Communication strategies
Promotional programs
Program evaluation and research

Association Management

Industry and professional associations have special needs and lobbying requirements, and Client Solutions has unmatched experience in servicing and managing the secretariats of national professional associations. We can provide:

Secretariat services
Executive services
Policy formulation and lobbying

Very few organisations could claim that they have never had members asking:

What do I get for my subscription?
How does it help me?
Those at H.Q. are out of touch with the members.
We go in too hard on issues.
We don't go in hard enough!

In my own 36 years of industry/professional association work, I have heard them all - and in each organisation I worked in! This has caused me to think about what are the key measures of an organisation's health - and how often are they checked, analysed and calibrated?

What are the symptoms of an ailing association? Some danger signs clearly are:

falling membership;
ageing membership;
loss of influence;
lack of competition for elected positions;
rapid changeover of senior staff
loss of corporate memory
a sense of treading water rather than moving forward;
no direction, no vision; and
the emergence of competitors.

This is the tip of the iceberg. Like a disease, there is not much benefit from simply treating the symptoms if at the same time you don't determine the root cause and implement major change. It is always easier to fill in the potholes rather than resurface the road, but the road will get progressively weaker through this process. (Now that's a three metaphor paragraph!)

In answer to this, Client Solutions has developed a range of services which will allow groups to know more about themselves and to improve the way they operate. It's called Association Analytics and will cover a range of analyses, diagnostics and recalibration in areas such as:

Internal Analysis/Review
Membership Analysis/Review
Outputs Analysis/Review
Environmental Analysis/Review